Summary
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About us
Dyson is a global technology enterprise. We solve the problems others choose to ignore, with surprising new inventions that defy convention and simply work better. We’re growing fast and our ambition is huge - more categories, more locations, and more people.
We push the boundaries of what others have defined as possible. Our approach starts with an engineering mindset and different thinking. Then we continuously refine our ideas - unwilling to compromise and driven by an obsession for finding a better way.
About the role
Our Customer Care team exemplifies Dyson’s problem-solving ethos. There’s no query our teams can’t answer. And there’s no fault our Service technicians can’t fix.
Driven to turn owners into passionate advocates of the brand, our team makes each experience rewarding. It requires in-depth knowledge and genuine passion for Dyson technology. So we never miss an opportunity to talk about Dyson’s latest technology – and sell products as well as solve problems. Responding to customer service requests, our team is constantly evolving to give better service to Dyson customers.
A service operations executive helps streamline service processes to ensure that support teams have the tools they need to succeed to provide customers with delightful experiences and typical managerial and supervisory responsibilities.
The role will be based in the Dyson Korea office and reporting to Head of Customer Service.
Main Accountabilities
- Work collaboratively and partner with different departments to ensure that efforts to maintain customer satisfaction are consistent.
- Design and create plans of action for the various stages of the customer service process.
- Monitor team productivity and address issues as they arise to ensure maximum efficiency and consistent service experiences.
- Continuously monitor metrics and leverage customer feedbacks
- When necessary, launch new initiatives and projects that improve upon support-related processes to meet changing customer needs.
- Drive continuous improvements and innovations to enhance customer service quality and operation
- Analyze customer service data and pull out the insights to enhance CS operation
- Manage sales operation and performance in customer service organization (contact center and repair center)
- Support to build up global project such as customer service infrastructure implementation projects
- Support to set up customer service strategy and its implementation plan
About you
Skills
- Excellent team leadership abilities
- Exceptional Influencing skills
- Excellent personal and business presentation skills
- Strong team player capable of building and motivating teams
- Proven business planning capability
- Data analysis skill
- Problem solving skill
- High level of communication skills (English and Korean) both verbal and written
Experiences
- 2-5 years’ experience in customer service operation or related function
- Good systems/process knowledge with an emphasis on business process improvement and reengineering
- Excellent track record in developing relevant product knowledge
- Experience in building working relationships across multiple functions
- Extensive experience in consumer focused businesses
- Degree qualification or above
- Experience in product sales or training will be plus
Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.
