Description
Customer Services
- Error free execution of all customer/branch based financial (cash receipt and payments) and all other non-financial transactions as per delegated authority and SOPs, to ensure accurate processing and optimum level of customer satisfaction.
- Maintain customer confidence and protect bank operations by keeping information confidential.
- Adherence of key soft skills: thank clients, maintain eye contact, invite them back etc.
- Meeting TATs (Turn Around Time) for transaction processing
Control and Compliance
- Implement all processes as per priority segment’s Standard Operating Procedures and agreed KPIs in order to ensure adherence to the policies and maintain branch performance.
- Check and monitor the assigned branch operational reports to mitigate operational risk and help with the branch in attaining satisfactory audit rating
Branch Security
- Safeguard the cash vault, stationery and ATM, while processing transactions, in order to maintain security and reduce the bank’s exposure to undue risk.
- Report suspicious transactions to the Branch Operations Manager or Floor Manager as and when required, to ensure further escalation to compliance in a timely manner.
- Ensure all charges are recovered as per Schedule of Bank Charges (SOBC) from customers to avoid any financial loss.
Reporting
- Maintain all cash related MIS / Cash Transactions Reporting on a timely basis as per defined policies, for facilitating reporting to the regulatory bodies (SBP) and senior management
Operational Execution
- Maintain cash in hand and Vault in accordance with State bank’s clean note policy and assigned cash-in-safe limits, to avoid regulatory penalties / payment of excess premium and to attain satisfactory audit ratings
- Ensure cash balancing are reconciled with cash on hand GL in all currencies to mitigate cash differences.
- Ensuring transactions are complete and recorded with proper verification of documents and supporting documents from supervisor/customer.
Minimum qualifications:
- Graduation in any discipline.
Minimum experience:
- Preferred experience of 2-3 years (Fresh Graduates can apply)
- Job Specific Skills:
- Effective interpersonal and customer services skills; ability to build and maintain a loyal customer base and ensure continued customer satisfaction
- Attention to detail and proficient with numbers
- Excellent observation and time management skills
- Ability to handle pressure professionally, honestly and integrity to fulfil the role.
Minimum qualifications:
- Graduation in any discipline.
Minimum experience:
- Preferred experience of 2-3 years (Fresh Graduates can apply)
- Job Specific Skills:
- Effective interpersonal and customer services skills; ability to build and maintain a loyal customer base and ensure continued customer satisfaction
- Attention to detail and proficient with numbers
- Excellent observation and time management skills
- Ability to handle pressure professionally, honestly and integrity to fulfil the role.
