Are you a dynamic and driven professional seeking an exciting opportunity to make an impact?
As the Kantar XTEL Customer Success Team, we are committed to transparency, diversity, merit, innovation and encouraging a culture of empowerment, personal impact and career growth.
We are looking for a passionate Head of Revenue Growth Management (RGM) Delivery to join our team.
As a leader in our Customer Success Team (CST), you will collaborate with talented individuals in Europe and the USA to deliver exceptional results, build strong client relationships, and drive business growth through upselling and cross-selling. This role offers a clear path to career progression, including potential executive positions.
Are we a phenomenal fit? We are looking for someone who…..
- Is Optimistic – whether it’s sorting out a knotty problem or calming a stressed-out collaborator, can you look on the forward-thinking side?
- Is Original – we love to hear ideas on how we can be doing things differently so that we can all be more engaged and successful with our clients.
- Makes and takes Opportunities – are you the kind of person who will step up and volunteer to take something on, even if it’s outside of your comfort zone?
- Takes Ownership – for the team! You use your strengths to help us grow together.
- Has an Open Mind – we favor constructive feedback given in a kind way and appreciate the same in return.
Our Head of Revenue Growth Management (RGM)Delivery will be...
- Leading and inspiring the RGM team, driving day-to-day operations and fostering a culture of excellence.
- Developing and executing a strategic growth plan, leveraging your sales and pre-sales expertise to expand our client base and maximize revenue opportunities with existing clients.
- Monitoring the financial performance of the RGM business, working closely with the finance team to align with budget goals.
- the face of the RGM business, providing impactful insights and reporting to the executive team.
- Driving client satisfaction and retention, utilizing your commercial acumen to identify upsell and cross-sell opportunities across the RGM portfolio.
- Managing and nurture international accounts, representing our company at sales forums and guiding CST teams to deliver relevant analysis work.
- Developing strategic account management plans for existing clients, including pricing strategies and effective roll-out strategies for new product releases.
- Showcasing RGM thought leadership and generate significant business impact.
- Leading and empowering the CST teams, providing guidance and support to enhance their commercial interactions and align product development with business needs.
A great candidate will have:
- College or university degree or equivalent experience in a relevant field.
- Proven track record in a similar leadership role, demonstrating exceptional managerial skills and the ability to inspire and influence change.
- Strong commercial awareness with excellent budget management skills.
- Passion for data analytics and a knack for leveraging insights to drive business growth.
- Proficiency in financial KPIs and P&L statements, coupled with risk and cost management experience.
- Excellent IT skills, including advanced Excel proficiency. Familiarity with project planning and business process planning software is a plus.
- Outstanding communication and interpersonal skills, with the ability to effectively engage and empower millennial employees.
- Detail-oriented with strong time management skills and the ability to prioritize effectively.
- A self-starter with an entrepreneurial spirit, capable of working independently and collaboratively in a team environment.
- Fluent in English; proficiency in additional languages is advantageous.
What you will get?
- challenging position in a fast-growing Revenue Growth and Trade Promotion Management software company
- being part of a young and international team with strong ownership and a can-do mentality, reporting to the Head of RGM (Belgium based)
- opportunity to actively contribute to the further growth of the organization
- an international multidisciplinary setting and close cooperation with the business
- flexible working with possibility of remote of hybrid work (the company HQ is based in Bologna)
- We as a team have a passion for learning and growing to be the best version of ourselves.
Do you have strengths you can share? If so, we’d love to hear from you. We appreciate that everyone has different backgrounds and experience, so if you don’t meet all the criteria above, please don’t be deterred from applying. We could be just what you are looking for!
Please note that this job description provides a general overview of the responsibilities and qualifications required. It is not an exhaustive list, but we believe it captures the essence of this exciting role.
